Article 8  Delivery

Do you have questions about delivery? Do not worry, perhaps you will find a suitable answer to all your questions below. If not, you can always contact us via info@bestmannequins.be. 

8.1 DELIVERY PERIOD

The delivery period concerns the time necessary until the day the ordered goods are physically sent. We do our best to indicate the stock status and/or expected delivery period as accurately as possible on our website. After processing your order, you will receive an order confirmation which outlines the agreed and/or first possible delivery date. This way you can be certain when you may expect the goods.

If the ordered goods are in stock and the order is received before 16:00 in the afternoon, than your order will be dispatched within 24 hours or on the next working day. 

If the order is not or not fully in stock, you will receive clear information about the expected delivery period with your order confirmation at the latest.

In case we, due to new circumstances, still are not able to deliver on time, you will be notified by email before the end of the expected delivery period. A reasonable change of the delivery period is not sufficient cause to cancel the order without charge. However, if an error is made and you are not informed in time, you can cancel your order without charge. In this case, we will pay you, if paid in advance, within 7 days at the latest after cancellation. This situation, however, can never be cause to demand a discount on the price or the payment of damages.

8.2 DELIVERY COSTS

Best Mannequins delivers world-wide. For the following country, the delivery costs are calculated online and you can pay immediately. To this effect, we aim to make everything as efficient as possible but especially to package in a way that is safe to transport. Smaller displays are sent together in one box.

Country

Package price

Price per piece

Pallet price

Carriage paid amount

Belgium

€ 7.95

€ 20

€ 40

€ 600

Bulgaria

€ 40

On request

On request

€ 5000

Corsica

€ 60

€ 75

€ 120

€ 5000

Denmark

€ 20

On request

On request

€ 5000

Germany

€ 12.50

€ 40

€ 80

€ 950

Estonia

€ 40

€ 65

€ 270

€ 5000

Finland

€ 20

€ 70

€ 250

€ 5000

France dépt. 0-19

€ 12.50

€ 40

€ 80

€ 950

France dépt. 21-96; 98

€ 12.50

€ 40

€ 80

€ 950

Hungary

€ 20

On request

On request

€ 5000

Ireland

€ 30

€ 55

€ 140

€ 1500

Italy

€ 20

€ 55

€ 180

€ 5000

Croatia

€ 20

€ 90

€ 280

€ 5000

Latvia

€ 40

€ 80

€ 320

€ 5000

Lithuania

€ 40

€ 80

€ 320

€ 5000

Luxemburg

€ 8.95

€ 25

€ 45

€ 750

The Netherlands

€ 8.95

€ 25

€ 50

€ 750

Norway

€ 80

On request

On request

€ 5000

Austria

€ 15

€ 45

€ 90

€ 1000

Poland

€ 25

€ 80

€ 240

€ 5000

Portugal

€ 30

€ 60

€ 230

€ 5000

Romania

€ 30

On request

On request

€ 5000

Slovakia

€ 25

On request

On request

€ 5000

Slovenia

€ 25

€ 60

€ 200

€ 2500

Spain 00 – 06

€ 30

€ 75

€ 275

€ 3000

Spain 08 - 34

€ 30

€ 75

€ 275

€ 3000

Spain 36 -37

€ 30

€ 20

€ 275

€ 3000

Spain 39 – 50

€ 30

On request

€ 275

€ 3000

Spain Balearen

€ 70

€ 75

€ 350

€ 5000

Spain Las Palmas

€ 70

On request

€ 500

€ 5000

Spain Tenerife

€ 70

€ 40

€ 500

€ 5000

Chechnya

€ 25

€ 65

€ 280

€ 5000

United kingdom

€ 15

€ 70

€ 120

€ 1000

Sweden

€ 25

€ 40

€ 260

€ 5000

Switzerland

€ 60

€ 40

€ 160

€ 5000

 

The indicated shipping costs are exclusive of VAT.

Do you wish to have your package delivered in another country not included in the list above? No problem. After submitted the delivery address you will have the option to send the content of your shopping cart as quotation request. This way you will receive a quotation from us including delivery costs within one working day. This also applies to large goods, such as tills that can only be delivered with their own transport and are thus not eligible for automatic calculation of the delivery costs.

Be aware, in case of deliveries outside the EU, you as a client can be charged with the import duty and tax. Import duty and tax are always at the expense of you as a client and are not included in the aforementioned delivery costs.

 
8.3 DELIVERY & SIGNING FOR RECEIPT

Delivery concerns the delivery of the ordered products by a transporter or courier service mandated by Best Mannequins and this on an equal level. 

The method of transport, dispatch, packaging etc. are determined by Best Mannequins if no special specification has been indicated by the client. Preferably we utilize the following experienced logistical partners:  

The delivery occurs via a direct delivery of a product to the client against a signature on a transport document or on a scanning device. The client is expected to receive the products as soon as these are offered at the delivery address. We deem it necessary to change the client with potential additional delivery costs or damage suffered by Best Mannequins due to an illegitimate refusal of the ordered product (or part thereof), including the stockage-cost.

The dispatches that we organise always occur at our risk of loss and we are coved by CMR insurance. Therefore, you do not have to worry about goods getting lost during transport.

We do ask the client to, at the moment of receipt, to have the necessary reservations and more specifically check if the delivered goods correspond with what is indicated on the purchase order and if there is any visible damage to the packaging. 

If the packaging is visibly damages, that you should you should always report this when signing the transport document or scanning device (for instance, box is dented, ripped + subject to inspection). We recommend in this case to first open the box and inspect the goods before signing. In case of severe damage it is best to immediately refuse the package.

Also if you do not see any visible damage to the packaging, we recommend to always sign “subject to inspection”. Only with this clause will the transporter be willing to open an insurance dossier in case of invisible damage. 

We also emphasise, in case of damage, to keep the packaging and take clear pictures (pictures of the box, i.e. the state in which the box arrived and especially a picture of the barcode label stuck to the box, even if no damage is visible + pictures of the damage as you encountered it, for instance, while unpacking (inside of the box) + clear pictures that clarify the damage in detail and show where the damage is located (for instance on the leg of a mannequin or on the back) .

Of course, we wish to be informed as soon as possible, in any case within 3 working days after receipt of the dispatch. Please add clear pictures immediately. Because, we have to be able to submit a dossier within 5 working days with our logistical partner if we wish to utilise the CMR insurance. If this does not happen, the client is assumed to have approved the dispatch and no complaint dossier will be opened with the insurer and we retain the right to not intervene.

8.4  TRANSPORT TIME 

The transport time is dependent on the country where the order will be delivered. Take average transport times into account. Transit time expressed in working days (Mon – Fri):

Country

Number of working days

Belgium

1

Bulgaria

7

Corsica

5

Denmark

4

Germany

3

Estonia

7

Finland

7

France dépt. 0-19

7

France dépt. 21-96; 98

7

Hungary

5

Ireland

7

Italy

5

Croatia

7

Latvia

7

Lithuania

7

Luxemburg

2

The Netherlands

2

Norway

7

Austria

4

Poland

5

Portugal

7

Romania

7

Slovakia

5

Slovenia

5

Spain 00 – 06

7

Spain 08 - 34

7

Spain 36 -37

7

Spain 39 – 50

7

Spain Balearen

7

Spain Las Palmas

7

Spain Tenerife

7

Chechnya

5

United kingdom

4

Sweden

7

Switzerland

5

We cannot be held responsible for any subsequent damage due to late delivery of non -delivery by the transporter utilised by the company. Our liability in these cases remains limited to the value of the items shown to have not been received by the client.

8.5  NONE PRESENT AT DELIVERY

When at delivery nobody is present at the indicated delivery address to receive the order, a note will be left. By means of this note you are able to plan a new delivery or change the delivery address. Take into account that a second delivery is not free of charge and can occur the next working day at the earliest.

In case the order, after being offered by Best Mannequins or its utilised transporter, is not accepted or received by the client, is Best Mannequins bvba s authorised to choose to act:
a) as if the agreement has been cancelled by the client.
b) or to press for compliance of the agreement and charge potential additional costs (2nd offer, stockage costs).

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