We aim to pack everything as efficient as possible and will group smaller displays together in one overbox.  Ensuring our packaging is transport proof is key!  

The shipping costs mentioned in below table are in EUR and excluding VAT. In case of deliveries outside the EU, additional import tax might be applicable in the country of destination. Those import duty are at the expense of the client and not included in the below mentioned delivery costs.

TRANSPORT TIME

The transport time expresses an indication of the number of working days (Mon – Fri) required to deliver your order at the country of destination.

We cannot be held responsible for any subsequent damage due to late delivery of non -delivery by the transporter. Our liability in these cases remains limited to the value of the goods shown to have not been received by the client

Delivery concerns the delivery of the ordered products by a transporter or courier service mandated by Best Mannequins.
The method of transport, dispatch, packaging etc. are determined by Best Mannequins if no special specification has been indicated by the client. Preferably we utilize the following experienced logistical partners:

• GLS 
• DACHSER 
• FEDEX 

DELIVERY & SIGNING FOR RECEIPT

The delivery occurs via a direct delivery of a product to the client against a signature on a transport document or on a scanning device. The client is expected to receive the products as soon as these are offered at the delivery address. We deem it necessary to charge the client with potential additional delivery costs or damage suffered by Best Mannequins due to an illegitimate refusal of the ordered product (or part thereof), including additional freight cost for a second presentation or stockage-cost.
The dispatches that we organise always occur at our risk of loss and we are coved by CMR insurance. Therefore, you do not have to worry about goods getting lost during transport.
We do ask the client to, at the moment of receipt, have the necessary reservations and more specifically check if the delivered goods correspond with what is indicated on the delivery note attached and if there is any visible damage to the packaging.
If the packaging is visibly damaged, you should always report this when signing the transport document or scanning device (for instance, box is dented, ripped + subject to inspection). We recommend in this case to first open the box and inspect the goods before signing. In case of severe damage it is best to immediately refuse the package.

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Even if you do not see any visible damage to the packaging, we recommend you to always sign “subject to inspection” required by our logistics partners to open an insurance dossier in case of invisible damage.

We also emphasize, in case of damage, to keep the packaging and take clear pictures (pictures of the box, i.e. the state in which the box arrived and especially a picture of the barcode label stuck to the box, even if no damage is visible + pictures of the damage as you encountered it, for instance, while unpacking (inside of the box) + clear pictures that clarify the damage in detail and show where the damage is located (for instance on the leg of a mannequin or on the back) .

Of course, we wish to be informed as soon as possible, in any case within 3 working days after receipt of the dispatch. Please add clear pictures immediately. Because, we have to be able to submit a dossier within 5 working days with our logistical partner if we wish to utilize the CMR insurance. If this does not happen, the client is assumed to have approved the dispatch and no complaint dossier will be opened with the insurer and we retain the right to not intervene.  

NONE PRESENT AT DELIVERY

When at delivery nobody is present at the indicated delivery address to receive the order, a note will be left. By means of this note you are able to plan a new delivery or change the delivery address. Take into account that a second delivery is not free of charge and can occur the next working day at the earliest.
In case the order, after being offered by Best Mannequins or its utilised transporter, is not accepted or received by the client, is Best Mannequins bvba s authorised to choose to act:
a) as if the agreement has been cancelled by the client.
b) or to press for compliance of the agreement and charge potential additional costs (2nd offer, stockage costs).